Your Privacy Is Our Priority
This document clearly explains how your personal information is collected, used, and protected at 77bld. Please read it in full before using the platform.
This privacy policy applies to all users of the 77bld website and services. By continuing to use the platform, you are considered to have accepted the terms of this policy. The policy may be updated from time to time — the date of each change will be noted at the top of the document.
What Information We Collect
77bld collects the following categories of information in order to provide quality service. Information is always collected for a specific purpose and within necessary limits.
1.1 Registration & Account Information
- Full name, date of birth, and nationality
- Email address and mobile number
- The user's chosen username
- Documents submitted for identity verification (such as a copy of a national ID card or passport)
1.2 Financial Transaction Information
Account numbers and transaction reference numbers provided through bKash, Nagad, Rocket, Upay, or bank transfer to complete deposit and withdrawal processes are collected. Full card or bank account details are not stored on 77bld's servers — the payment service provider holds them in encrypted form.
1.3 Technical & Usage Information
- IP address and browser type
- Device type, operating system, and screen resolution
- Time of site access, time spent, and pages visited
- Cookie and session data (see section 7 for details)
1.4 Communication Information
When you contact support via live chat or email, the content of the conversation and information related to your identity may be recorded — for the purpose of improving service quality and resolving disputes.
How Information Is Used
Collected information is used only for the purposes listed below and is never used for unnecessary or unrelated purposes.
- Account management and verification: Confirming your identity, verifying age (only users aged 21 or above may use the platform), and keeping accounts secure.
- Payment processing: Completing deposit and withdrawal transactions smoothly and maintaining transaction history.
- Service improvement: Analyzing site performance and improving the user experience.
- Security and fraud prevention: Detecting suspicious activity, preventing account hacking, and stopping money laundering.
- Legal compliance: Adhering to applicable laws and regulations and providing information at the request of regulatory authorities.
- Customer service: Resolving your complaints, questions, and requests.
- Relevant communications: Sending important account-related notifications and, with your consent, promotional information.
Sharing Information with Third Parties
77bld never sells, rents, or transfers your personal information to third parties without authorization. However, information may be shared in the following limited circumstances:
3.1 Service Partners
Third-party providers engaged for payment processing, identity verification, and technical infrastructure maintenance may have limited access to the information needed to carry out their work. These partners operate under strict confidentiality agreements.
3.2 Legal Obligations
Disclosure of information may be legally required under a court order, a lawful request from a law enforcement agency, or anti-money laundering regulations. In such cases, 77bld will make every effort to notify you in advance where possible.
3.3 Business Restructuring
If 77bld undergoes a merger, acquisition, or asset transfer, user information may be transferred to the new entity. However, the terms of this privacy policy will remain in effect.
Data Security Measures
77bld follows industry-standard technical and administrative safeguards to ensure the security of your information.
- SSL/TLS encryption: All data transfers between the website and servers are secured through SSL encryption, preventing third parties from intercepting or reading the information.
- Access control: Only authorized staff can access user data, and every access is logged.
- Password hashing: Your password is never stored directly — it is kept in the database as a one-way cryptographic hash.
- Regular security reviews: Systems are regularly tested to identify and address potential vulnerabilities.
- Data backup: Your information is stored on secure, encrypted backup servers so that no data is lost in the event of a technical failure.
No system is completely impenetrable, however. We therefore ask you to use a strong password and not share your login details with anyone else.
Data Retention Period
77bld retains your information for as long as it is necessary for providing services, fulfilling legal obligations, or resolving disputes. The retention policy for different types of information is outlined below:
- Account information: For the full duration that the account is active, and for a defined period after closure as required by applicable law.
- Financial transaction records: For the period required under anti-money laundering and tax-related laws.
- Cookies and technical logs: Generally for a short period, though some logs may be kept longer for security analysis purposes.
- Support communications: Within a reasonable time after the communication is concluded, unless there is an ongoing need for dispute resolution.
Once the defined period has passed, information is securely deleted or anonymized in a way that makes it no longer possible to identify you.
Your Rights & Choices
77bld believes every user should have effective control over their own information. Your key rights are described below:
6.1 Right to Access Information
You can find out at any time what information 77bld holds about you. To make this request, contact the support email.
6.2 Right to Correct Information
If the information stored about you is incorrect or incomplete, you may request that it be corrected. Some information can be updated directly from your account settings.
6.3 Right to Delete Information
In certain circumstances — particularly if the information is no longer necessary or you object to its processing — you may request that it be deleted. However, information covered by legal obligations may not be possible to delete.
6.4 Opting Out of Marketing Communications
If you no longer wish to receive promotional emails or notifications, you may unsubscribe at any time. Important account-related messages (such as transaction confirmations) will always be sent.
6.5 Data Portability
You may request your information in a structured, machine-readable format. 77bld will respond to this request within a reasonable time.
Cookies & Tracking Technology
The 77bld website uses cookies to operate properly. Cookies are small data files stored in your browser that help improve the functionality of the site.
7.1 Essential Cookies
These cookies are necessary for the basic operation of the site — such as maintaining login sessions, security tokens, and remembering language preferences. Disabling them may prevent the site from working correctly.
7.2 Analytical Cookies
Analytical cookies are used to understand how the site is being used. They help identify which pages users spend more time on or where issues occur. This data is aggregated and not personally identifiable.
7.3 Cookie Controls
Cookies can be disabled or deleted from your browser settings. Doing so may limit some site functionality and may require you to log in repeatedly.
Protection of Minors
77bld is a platform for users aged 21 or above only. We do not knowingly collect any information from minors.
Age verification is mandatory during the registration process. If there is any reason to suspect that information belonging to a minor is held by us, that account will be closed immediately and all related information will be deleted.
If you become aware that someone under the age of 21 is using 77bld, please notify our support team.
Policy Changes & Updates
77bld may update this privacy policy from time to time — as a result of legal changes, service improvements, or the adoption of new technologies. For significant changes, the following steps will be taken:
- A "Last Updated" date will be noted at the top of the document.
- Active users will be notified by email or through an in-account notification.
- For major changes, a clear notice will be displayed on the site.
Continued use of the platform after changes have been made will be taken as acceptance of the updated policy. If you do not agree with any change, please request that your account be closed.
Privacy Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact the 77bld support team. We are ready to assist in both Bengali and English.
We will make every effort to process your privacy-related requests as quickly as possible. Complex requests may require additional identity verification.